Established quantifiable and observable performance objectives for direct reports. What do you consider to be the role of a supervisor? Managed daily operations by forecasting goals, implementing successful sales tactics and employing exceptional customer service. Supported the development of paint operations staff to meet competency and performance expectations. Even just by the sound of it, a logistics manager seems like an imperative position in … Earned several awards for service and achievement for exceeding company standards. Accountability. Provided constructive feedback and guidance through delivery of formal performance reviews and appraisals. Ensured compliance with safety standards by organizing and conducting biweekly safety meetings. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as an Operations Manager, suggesting that having these keywords on a resume are important for success as an Operations Manager. Collaborated closely with Human Resources consultant to ensure operational strategies and decisions were aligned with HR and company guidelines. Improved process flow using Six Sigma tools to eliminate wasted time and increase productivity/efficiency. Prioritized and scheduled work for daily operations, including correspondence of Hazardous and Non-Hazardous materials. Reviewed and developed hundreds of annual performance appraisals and awards of recognition. Provided excellent customer service by researching customer claims, deescalating customer complaints, analyzing customer needs and recommending additional products. Supervised the operations staff, including order processing, shipping and material documentation. Educated with workplace safety in heavy industry and conducted safety meetings. This will help ensure proper coverage and reduce overtime. Key Operations Supervisor Skills. Worked directly with Warehouse Management System (WMS) providers to create a more efficient and customized warehouse operation. Created and prepared over 300 PowerPoint presentations for conferences, agendas, and meetings. Supervised 40 UAW represented employees to attain daily productivity goals and meet internal customer requirements. Assisted dock supervisors with management of the freight and merchandise on inbound and outbound side of the LTL terminal. Supervised personnel on issues related to legal, promotions, evaluations, combat readiness and professional development. Utilized Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) to complete daily duties. Coordination. The Core Supervisory Skills. Business / Functional Management Execute their operational and technical duties in line with organisational directives, as provided by the Superintendent or reporting line manager. Apply to Operations Supervisor and more! Implemented several standard operating procedures over all responsible departments to ensure performance was improving and exceeding key performance indicators over time. Instituted daily safety meetings/communications to all associates over three shifts. Ideal Skills of an Operations Manager. Recruited to develop and manage operations for rapidly growing 3rd party logistics provider to Verizon Wireless. Monitored and evaluated contractor performance against contract specifications and performance standards. They are responsible for people, operations, budgets, project delivery and strategy. Let's find out what skills a Network Operations Center Supervisor actually needs in order to be successful in the workplace. Worked closely with director of operations and operations manager on daily operations. Planned and coordinated implementation of new test procedures with focus on accuracy and timing requirements while ensuring safety standards were met. ENFORCES STANDARDS As an operations supervisor, you need to ensure your staff adheres to all policies and practices established by your organization and government regulations. Conducted safety training with management and associates to meet compliance of safety regulations and company policies/procedures. Managed daily operations and ensured excellent customer service to internal and external customers. Recognized as a Safety Advocate developing safety training & initiatives. Data entry skills. People management. POSITION TITLE: Operations Manager. Scheduled all required united auto workers safety training classes. Trained and developed assigned employees in a team environment while maintaining effective performance management skills. In smaller organizations, operations managers must widen their circle of responsibilities and in some cases, meet with advertising and branding executives and other creatives. Managed cashiering, customer service and quality photography imaging goals as Operations Supervisor. Developed reporting capabilities within data warehouses for supply chain and logistics facilities across the Northeast region. Attained and sustained operational quality and production goals. Supervised daily operations, safety audits, facility inspections, and customer service relations. Ensured dependability and customer service initiatives were met; provided on-the-spot resolution of service-related issues and adjusted manning when appropriate. Provided certified training courses on hazardous materials. Reviewed and corrected donor charts in accordance with FDA guidelines and company policies/procedures. People Management. Incorporated LEAN Six Sigma principles and conceptual ideas to help improve overall efficiency and productivity. Assists Operations Manager in the selection and maintenance of material inventories and monthly scheduling of Operators shifts. Provided guidance/supervision/training to less experienced staff members. Trained and developed approximately 20 direct reports and conducted employee periodic reviews. Maintained documentation of daily action plans on equipment used to assure accurate delivery of time-sensitive packages. Provided consistent and formative feedback to associates, conducted timely performance appraisals, and delivered disciplinary action if necessary. Managed implementation of RF process for inbound/outbound distribution of Pedigreed medical supplies in support of FDA program to reduce product counterfeiting. Established safety training program complying with regulatory standards as safety committee co-chair. Reviewed production schedules and estimated work hours required for completion. Managed sanitation departments upholding food safety and quality standards. Galvanized an improvement of disposition and handling of Hazardous materials while serving as team member to complete proper documentation. Participated and provided SME resources in support of all regulatory audits and technical discussions during FDA inspections. Utilized Manhattan Warehouse Management System (WMS) to eliminate steps in the crediting process. Exceeded production goals by effectively delegating workload to achieve maximum production. Persuasiveness Communicated, trained, and enforced corporate and legal policies for 50+ direct reports including operations and chemical analysis personnel. Researched customer complaints and escalated situations providing solutions to complex issues. Maintained and oversaw dispersing of chemical and hazardous materials. Supported all policies and procedures regulated by government agencies such as OSHA, the FDA and DEA. COMMUNICATES EFFECTIVELYAn effective operations manager knows how to communicate on many different levels with all types of people. Some organizations are large enough to have a Marketing Operations Manager. A hotel operations manager may have assistants or assign department heads to help manage the hotel. Directed/delegated staff responsibilities to meet and/or exceed performance standards. However, this requires not only understanding a business’s overall goals and objectives, but using that information to run the business successfully. Matched daily schedule with system demands, utilizing company key performance indicators. 1. Conducted quality audits to ensure compliance in areas of responsibility. Coordinated hiring, training, and supervision of personnel, monitored individual productivity, and conducted performance reviews and evaluations. Coordinated the logistics process of a distribution center through a high volume freight consolidation operation. Performed monthly counseling and maintained documentation of action plans. Owned completed and delivered annual performance evaluations for each associate and independently delivers related messages to associates. Conducted Monthly and Quarterly Required Safety Training. This website uses cookies to improve service and provide tailored ads. Managed 30 direct reports in a high-automation/high-volume automotive electronics facility championing Lean manufacturing operations. By knowing what makes your customers happy, you will be able to connect with them and provide guidance to your subordinates on how to take care of customers' needs. Supervised vault operations staff; operational policies and procedures; and monitored controlling operational costs. Analytical. Implemented internal controls to ensure compliance with federal and foreign regulations. Supervised 22 employees, indirect supervision of 180 employees in large international call center. Utilized Schedule Baselines for estimating production schedules and improving efficiency per FTE. Trained and mentored associates encouraging high performance standards and recognized individual and team successes. Preformed weekly safety meetings and daily Job Safety Analysis decreasing accidents. Contributed to successful on-boarding of qualified staff through participation in new hire orientations with Human Resources Department personnel. Implemented processes revolved around carrier discrepancies and developed action plans for resolution. Promoted rapidly from starting position as data entry operator to office manager to Operations Supervisor. Contacted and planned preventative maintenance schedules for equipment within sector. Reported daily activities to operations manager in a professional setting. One of the fastest ways to find jobs as an operations manager, or anywhere else for that matter, is to submit a wonderfully-written resume. Provided direct supervision of 8 to 30 union associates in various sectors of operations. Tracked Reservist annual participation and if delinquent, advised Program Manager on possible corrective actions. Supervised efficient working ground service equipment as per company standards. Provided direct supervision to 30-60 staff in the health information services division at Abbott Northwestern Hospital. Performed daily payroll reporting for assigned drivers. Supervised the facility policy and procedures system and Quality Assurance files/documentation to include ACA compliance. Designed and implemented coaching along with training programs to develop staff, facilitated efficiency, and improved performance. Supervised and trained testing computer operations staff. Developed detailed production schedules, directed production of multiple facilities, effectively managed changes, and resolved all product related issues. Maintained all records and data related to Department of Transportation and Occupational Safety and Health Administration (OSHA) programs/regulations. A typical operations cycle is research and development, product engineering, marketing and promotion, finance and budgeting, sales, accounting, customer support and quality assurance. Managed all aspects of the training programs and developed standard operating procedures to ensure mission accomplishment. Incorporated interpersonal skills to retain good communication and to develop good rapport with internal and external customers. Increased productivity significantly through hands-on management, strong organizational skills, and effective training programs. Worked closely with store managers and other leaders to identify opportunities for improvement and develop action plans. Collaborated extensively with direct reports to maximize engagement and ensure all performance goals were consistently met and exceeded. The most common important skills required by employers are Business Operations, Lean Manufacturing, Performance Management, Operations Management, Continual Improvement Process, Compliance and Managing Crews. For one, the acknowledgment that there is always room to improve. Performed meticulous daily inspections and preventative maintenance to 28 pieces of Fuels Mobility Support Equipment. Developed and implemented training programs for all organizational personnel using tools to process operational and administrative information. Adhered to OSHA and other relevant safety and regulatory requirements, including environmental and hazardous materials standards. Strengthened company's business by leading implementation of training strategies for associates on safety, and individual team production goals. This CareerStint article lists some of the main ones. Coordinated working routes to meet customer requirements. Evaluated performance, prepared merit reviews, issued disciplinary actions and evaluated call-processing performance of operators. 21,481 Operations Supervisor jobs available on Indeed.com. Performed personnel supervisory responsibilities including hiring, performance appraisals, orientation, training, mentoring, coaching, and development. Developed LEAN Six Sigma operating process evaluations; initiated improvements to Quality Control, customer support, and problem resolution. Performed regular route observations and participated in monthly safety meetings and fleet inspections. Conducted studies into new methods-increased inventory management accuracy from 59% to 99% throughout warehouse inventory locations. Performed operations staffing reviews, scheduling, writing operational procedure and training. Managed complex manufacturing operations by carrying out department objectives and meeting production schedules, standard costs, and established quality standards. Assured all video operations staff was working within the established security guidelines. Resolved customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management. Managed Escalations/Correspondence Department staff members. Supervised up to 20 in a union environment to increase load averages, cut claims, and achieve production goals. A good or bad ops manager can make or break the delivery of a product or service. Resolved customer complaints regarding workers' performance or services rendered. Operations management careers are varied and the rewards can be plentiful. Enhanced company efficiency and employee engagement by incorporating Lean Six Sigma concepts. The average salary for an Operations Supervisor in Philippines is ₱304,169. Provided world-class customer service for internal and external customers to include multitasking in a fast- paced, high-demand environment. Developed / implemented operational procedures and manuals for training staff and streamlining daily operations. Operations managers need to be adaptable to any scenario, and need the skills to support them throughout. Used Excel, PowerPoint, and Word to create logs, presentations, and documents to aid operation. Provided support and assistance to other departments as required ensuring compliance with company policies. 10. Focused on customer service and continuous improvement initiatives to achieve outstanding results in efficiency, coordination, and productivity. Planned, directed and organized team of 17 employees to accommodate customer requirements and achieve key metric for on-time performance. Conducted continuous analysis and implementation of process improvements to help the work load balance between all functional departments and merchandise control. Coordinated initiative to re-engineer productivity and quality standards across multiple sites. Requirements – Skills, Abilities, and Knowledge – for Technical Operations Manager Job If you are seeking to work as a technical operations manager, the following are requirements you may need to have to qualify for hiring by most companies needing such personnel; managers with these qualities are believed to succeed more on the job: Managed call monitoring by analyzing calls to ensure quality standards and customer experience initiatives were being met. The job of an Operations Manager is very stressful. Planned and coordinated team activities, procured technologies, managed support agreements, conducted performance appraisals and interviewed prospective team members. 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