Maintained daily operation logs compiling error correction orders where needed. Supervised 25 + associates within a 450,000 sq. Regulated day-to day operations in the warehouse including scheduling tasks and deliveries. Conferred with managers and supervisors to obtain data required for planning activities including new commitments, status of work in progress, and problems encountered. Responsible for tracking inventory and creating purchase orders for hotel suppliers based on hotels budget. First Line Supervisors Of Food Preparation And Serving Workers. For: Increased employee retention by 10% for 2014 by establishing an effective mentorship and orientation program. Job Description of an Operations Supervisor. Based on monthly reports I focused team on what payer or age bucket to work. Resolve customer issues with the highest degree of expertise. Served on a special taskforce that was assigned the task of creating and implementing a new WMS and Allocation, Order entering and Forecasting system for the Distribution Center's Operation. Trained and mentored new employees decreasing company turnover rate by 77% in 4 months. Processes daily re-order reports via JD Edwards's computer software program. The leadership behaviors that are required to successfully perform the duties of this position are as follows: Drive Innovation, Collaborate with the System, Customer and Key Stakeholders, Act like an Owner, Inspire Others and Develop Self and Others. I serve as a key liaison for branches. A minimum of six (6) or more years of relevant experience in distribution, operations, Supply Chain and/or logistics, and people management required with Bachelor’s Degree. Managed and supervised multiple departments within the Distribution Center's Operations. Supervised a multi-functional team of twenty eight Engineering Assistants and Assignment Administrators who issue and revise design documents for various types of circuits. Trained and led team members, encouraging positive collaboration. Always write your lists in bullet point format. Schedule customer deliveries and pickup requests. Maintaining all business and department procedures, Managing product life cycle within the warehouse, Participated in yearly budgeting planning for the Distribution Center, Collaborated with various departments within the organization on projects, Supported continuous improvement and cost savings measures. Participated in bank disaster implementation procedure committee. Requirements – Knowledge, Skills, and Abilities – for Shift Supervisor Job Providing direct planning support to a field network operations group in two states of 50 cooler install teams and 150 fountain install technicians. Perform patrol function, such as maintaining timekeeping information and processing and submitting payroll. Operations Supervisor Resume Examples & Samples. Find out what is the best resume for you in our Ultimate Resume Format Guide. Managed waste budgets and contracts, conducted site audits of radioactive waste, Developed standard operating procedures, complex Excel spreadsheets, and Access, Develop yearly budgets for the entire rooms division using a zero-based budget mindset, Led the planning and execution of a full guestroom, guest corridor and lounge renovation, Facilitate weekly operations meeting to review upcoming business levels, current GSS and financial performance and plan execution, Designed and monitored scheduling guidelines for the Rooms Division's senior managers to ensure payroll cost control Designed and monitored scheduling guidelines for the Rooms Division's senior managers to ensure payroll cost control, Developed incentive programs for the Front Desk and At Your Service teams to assist the hotel in capturing added rooms revenue, Facilitated a weekly Rooms Operations meeting to ease communication in the division, provide accurate guest service, plan for heavy group arrival/departure, discuss the financial statement, and reflect on the hotel's current GSS scores, Conduct weekly property walkthroughs with the Director of Services and the Chief Engineer to ensure maintenance and upkeep. Delegate employee scheduling, time off request, and manage time cards. (Office Operations). Direct the necessary daily activity to ensure a safe, secure, clean facility. Facilitated and conducted a training seminar for upper Management and targeted departments within Operations on the new WMS systems and processes that were to be implemented in the near future. Oversaw the direct supervision of all service providers by the local planners. Successfully manage the daily operation of an area that out-bounds over 90,000 packages daily. Security Supervisor. Works with Distribution department to oversee orders so that can be process in a timely manner, Implements various Kaizen projects to improved processes within the facility, Performed evaluations and gave feedback to hourly associates. Configured and disabled operating systems enabling package tracking and scanning. Responsible for International department, loading and proper handling of all packages. Based on our selection of example resumes, essential skills for an Operation Supervisor are management, communication, multitasking, deadline orientation, computer operation, and attention to details. Resolved issues with escalated customer orders. I supervise two employees that process our daily operation reports. Acted as liaison between the above mentioned departments and the Operations of Customer Service, Merchandising and Distribution Center Warehouse. Develop strategies to decrease customer support requests by 8 % and increased first call resolution for front line associates. Integrated different team functions to ensure the highest quality performance through feedback, training and development. Responsible for collecting, analyzing, and reviewing all reports, verifying content, and compliance prior to submission to senior management. Created Data Entry Guides to streamline processes and maximize production, Proposed, wrote, and implemented Quality Control checklists and procedures, Administered monthly scorecards and annual performance reviews, Created Customer Retention, Follow Up & Business Replay Card Departments, Exceeded annual sales goals while achieving minimal employee turnover. Managed expenses to within 1.98% of budget in FY2014. Conducted monthly employee performance reviews. Supervised personnel off site on a seasonal basis for other contract customer working closely with them for all labor and manpower needs, Developed Warehouse management systems working closely with existing system users for future use and implementation (Maximo and TRAC), Supervised more than 30 people across multiple value streams, Created ad campaign to recruit initial wave of new hires, Interviewed and hired first round of hourly associates, Trained and supervised all material handlers (equipment operators), Created inbound/receiving process from zero inventory to 80% capacity, Coordinated and set up new facility assets prior to go live, Drive performance metrics for Receiving, Put away, Picking, Replenishment and PTL (put to light), Perform drug screenings, accident report outs, track and maintain hourly payroll, Ensured compliance with all mandatory state and federal regulations, Performed all state and federal reporting, Preparation of and accountability for department budget, Employee coaching, performance evaluations and disciplinary action when necessary. Calculated the volume that is shipped, received, encoded, and sorted each night. Implemented changes and updates to the daily operational plans. Identify and communicate with the managing supervisor on achieving 99.5% daily delivery rate. Accomplished a combined 9.7 days to deliver (cycle time) against a goal of 10 days to deliver. Able to instill vision to achieve company goals and surpass production expectations while maintaining quality, safety, and customer service integrity through total quality management. Coordinated Production line startups, shutdowns and changeovers, processing over two hundred thousand packages per shift during the peak holiday season. Responsible for ensuring all safety compliance, training, and documentation is completed in accordance with KPI metrics, Organize and facilitated Lean Manufacturing Kaizen events with the management team and production team members, Developed cross-training plan to gain a competitive advantage within the 3PL business market, Utilize performance management techniques to measure employee performance, Collaborate with management team to develop monthly CIR plans and goals, Year over Year increased productivity average by 3%, through Lean Principles and Practices, Improved assembly line scrap rate from 98.75% to 99.89%, Supervised 38 Questionnaire Assistance Centers and 39 Be Counted sites with 19 staff, Minimized hiring costs by implementing an efficient process that reduced staffing from 42 to 19 staff, Optimized operational workflows and developed guidelines for tracking and processing information, Provided 50% of operational support for Non-responsive Follow Up (NRFU) Re-interview process. Served as the 2014 AAC (associate advisory council) Chair, responsible for running monthly meetings with line staff to ensure all needs were being met by the leadership team. Drove a team to achieve company initiatives and achieve a high level of productivity. Maintained 98% or higher design issue on time rate. Provided superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner. Managed workload to have design documents issued early which generates revenue sooner. Managed a team of 15-20 representatives taking inbound phone calls. As shown in the above free operations supervisor cover letter sample, a cover letter should be no more than one page of writing that partners with your resume to convince the hiring manager why you are the best candidate for the position. Managed personnel actions, reassignments, and awards for 79 managers. Track and analyze service issues and implement performance improvement processes to improve future service delivery. Established and maintained effective employee relations, provided guidance and mentored team members. Supervise the safety and production of 25+ employees and 50+ seasonally in the logistics pick, pack and ship environment focusing on daily customer turnaround objectives. Produced all HazMat paperwork to ship over 1,100 items without any discrepancies. Coordinated scheduling with other supervisors, managers and employees to provide outstanding customer service. Manage and give directions to employees in order to give great customer service. Review daily on road performance reports, analyze, and coach drivers on service issues. Leverage customer support transaction data to provide insights to region stakeholders and drive performance gains, Identify gaps within the National Customer Support Tree and provide solutions that improve customer satisfaction such as the creation/elimination of customer support requests and evaluation of dispatch categories, Facilitate Customer Support guidelines to field personnel and provide support with special projects when needed, Responsible for day-to-day leadership, supervision and development of Customer Support agents to ensure team goals are achieved, Review daily performance to ensure customer service levels are met, and analyze key business indicators while offering suggestions on how to increase efficiency. Operations Supervisor for 2.4 years in a demanding and fast paced medical billing company. Find out what is the best resume for you in our Ultimate Resume Format Guide. Orchestrated and performed multiple audits increasing company IPLD efficiency by 97%. Executed daily customer/vendor contract requirements; identified accessorial activity and ensured necessary documentation. Oversee and manages the payroll and new hire training. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Worked with Human Resources in planned plan staff levels. Kept overtime expenses significantly under budget while maintaining objectives. Perform daily "BBS" best behavior observation, enforce best practices policy. The key objective for this role is to drive customer satisfaction, productivity and efficiency daily. The resume for this job needs to be as … Identified and recommended improvements to operations, impacting cost, time and quality performances throughout organization. Far exceeded Equal Opportunity score from 82% in 2013 to 96% the following year. Monitored the daily activities of 40 customer support team members. Directly responsible for the leadership and management of 200 recruiters and support staff and 50 recruiting offices across the district to achieve monthly recruiting goals. Managed the shift schedule duties included but not limited to work stations assignment rotations, scheduling training, managing breaks, overtime assignments, initiating back-up procedures for absent employee's. Filter options. The key to this section is keeping it short and … Established and communicated expectations to a team of 30-45 employees / Planned their daily activities. Responsible for 6 P/T Supervisors and 50+ P/T hourly employees. Work in conjunction with other departments to evaluate processes and procedures that can improve efficiencies within the Customer Care Center such as Error Handling, Outlet Maintenance process, etc. Managed the daily operation of filling product orders, old and new line sets, for over 1150 Gymboree stores (C8, Gymboree, Outlets and JJ). Responsible for productivity reporting, staffing, customer service, annual reviews, purchasing supplies, daily staff meetings, payroll, and training. Worked closely with the internal programmers to update and design departmental reports to assist with the forecasting and tracking needed. Especially considering you have such a short time to impress anyways. Trained over 30 employees on new computer data system. Perform hiring, coaching, and disciplinary action. Assured efficient and timely processing of merchandise and anticipates requirements and plans accordingly. Managed operations for four logistical functions: Small Sort, Unload, Metro Unload, Irregular System. Recognized for improving operational efficiencies by streamlining the assembly line process that saved the company a substantial amount of money every year since its debut. Ensuredall technicians receive all required training in a timely manner. Monitored marketing and advertising campaigns ensuring maximum efficiency and cost savings to budget. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Supervised Food Service Supervisors in the direction of operations and services of all dining rooms in a large institution. Planned and organized daily production meetings with regional Management. Guide the recruiter to the conclusion that you are the best candidate for the operation supervisor job. Now, here are 22 best examples of supervisor resume objective statements that you can use to quickly learn how to make one for your resume: 1. Ensured directives, rules and procedures are communicated to all ground and operations' staff. Operation Supervisor. Hired as an AR Specialist 1 but was promoted from within team to Operations Supervisor in June of 2012. Directly supervises warehouse activities of 15 Lift Truck Operators engaged in receiving, storing, and shipping finished goods in a timely and efficient manner. Oversees the Loading and Unloading of Inbound & Outbound freight in an LTL 3PL setting to ensure production goals are met and exceeded while also conforming to customs standards. Modeled and enforced policies and procedures; partnered with Manager and Human Resources to address policy violations and delivered appropriate levels of corrective action. Manager of Landfill Operations (2015) WHMIS (2007) H2S Alive (2011) Level 3 First Aid [re-certification] (2014) Class 1 Driver Training and Air Brakes Certificate (1989) Created a PowerPoint presentation as part of a project to introduce new employees and clients to the bank. Worked closely with the AGM to ensure our A/R accounts were paid in a timely fashion. Reduced the cost of certifying instructors by developing on-site training, saving $2000 per instructor. A Floor Supervisor’s job varies according to the need of the employer. Responsible for supervision, development, and coaching of Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals. Calculated and communicated staffing requirements across multiple shifts on a daily basis. Your cover letter is the ideal chance to highlight why you are the best fit for the job, and consulting examples is an excellent way to develop your strategy. Trained, coached and disciplined my team to ensure their compliance with all company policies. Supervised 50 employees per session, averaging 6 session annually, Managed 8 employees in Instruction Systems Design, Instructor Develop Training, and Mission. The Top 10 Skills of Effective Operations Managers Published on August 3, 2015 August 3, 2015 • 167 Likes • 13 Comments The area of responsibility includes the states of Georgia, Florida, Louisiana and Tennessee. Supervise and motivate employees in order to maintain scores in a green zone. Not only will hiring managers want to see the kinds of skills and experience you have under your belt, but they'll also want you to demonstrate the value you'd bring to a company. Responsible for the day to day operation of picking, packing, wire cutting and receiving departments. Job Types. Briefed visiting dignitaries concerning curriculum and instructor development. Shift Supervisor. Answer telephones and gave information to callers, took messages and/or transfer calls to the appropriate individuals. 1. I ensure that they are well trained and understand our Bank's policies and procedures. Introduced documentation that helped increase area quality. Managed daily team workflow and performance of a team of 6-12 Operations Specialists utilizing internal reports and spreadsheet tracking, 475 million annual average in new external loan volume. Recently completed a process improvement that created an annual savings of $50,000. Maintained excellent relationship with Union leadership. Oversee improvement projects, maintenance of structures, grounds, dining facilities, area improvements. Promoted safety processes to ensure safe work environment. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. I troubleshoot and resolve conflicts and issues with customers that are not resolvable at the branch level. Requested, received, shipped, and issued supplies and government finished equipment. Resume Examples; Warehouse Supervisor Resume Sample [+Skills & Objective] Warehouse Supervisor Resume Sample [+Skills & Objective] You move your team to store, pick, pack, and organize the racks and aisles efficiently and cost-effectively. Acted as liaison between the Border Patrol and other agencies concerning Instructor Development. All reporting and communication with customer was done through VTS/7-ll system and IMS, Management Console systems. Addressed negative customer feedback immediately. Train Front Office staff on daily duties, computer systems and hotel procedures. Handled employee attendance including processing requests for time off, systemically processing PTO and delivering corrective action for excessive absenteeism. Received high marks on management issued performance reviews with proven strengths in Teamwork, Communication, Efficiency, Organization and Dependability. Identify equipment concerns related to allocation, maintenance and life cycle, Maximized efficiencies, increasing ability to house an additional 20% of inventory at primary location, Provides monthly associate reviews, providing valuable insights and coaching to all staff members, Controls all inventory movements between multiple locations to minimize shrinkage and ensure the safeguarding of all company assets, Creating order and functional viability from the heavy volume of product received while working at our outlet location, including management of a secondary offsite facility. Operations supervisors are the backbone of any organization. Managed and directed daily functioning of up to 200 indirect inbound/outboundcall and customer retention agents and sit supervisors in teams of 15. Utilized KPI's to meet P&L. Effectively communicated with team members to maintain clearly defined expectations. Manage and coordinate quality procedures including claims prevention, service, and customer interactions. Mainly A Floor Supervisor is responsible for managing and maintaining quality of customer handling, and controlling and supervising his co workers. Coordinated and supervised the daily and weekly activities that occurred within assigned area of the location/operation. A minimum of an Associate’s Degree is required, a Bachelor’s Degree is preferred. Ensure Shift/Daily/Weekly workload planning and volume forecasting is accomplished by meeting productivity rate while using less hours. Performed branch audits within my market to ensure bank compliance. Utilizes various databases to track and identify trends in accordance with Logistics Civil Augmentation Program (LOGCAP) 4 Task Order. Understand SAP basis and how to utilize to the clients advantage, monitor progress, execution, recording and advising team members and management on adjustments. Write an opening paragraph 3–4 lines in length, which is about 2–4 sentences. Supervised, performed payroll, managed work schedule, and promoted high moral for 100+ employees. Improved cleanliness of warehouse by exceptional housekeeping. Proven ability to design and enhance processes in support of continuous improvement programs. Efficient with10-keypad. Provide support to the terminal by certifying all Hazardous Material being transported by flight. Resolving customer complaints or referring complaints to the Store Manager for resolution. Resume Format for Operations 5 year experience in smooth running of day-to-day organizational activities, analyzing statistics and devising strategies for improvement. You may also want to include a headline or summary statement that clearly … Currently oversee a staff of 19 full-time and 17 temporary employees, provide monthly coaching and quarterly reviews. Oversaw the Review of Community Homeownership Loan Modification packages to ensure accuracy and completeness. Hired as a Guest Service Representative in February 2011 and was promoted to Operations Supervisor in less than a year. Effectively leading a team of 27 Sales Support Planners through project installations of cooler, venders and fountain equipment. Inspected all dining rooms for cleanliness, staff hygiene, proper portion control; requests repair or replacement of equipment; requisitions, stores, and inventories dining room supplies. Eligible candidates come from various educational backgrounds and have management experience. Assist in planning and coordination of over 50 driver routes ensuring the best possible geographical coverage. Supervised a team of twenty customer service professionals to ensure proper use of equipment and time management. Attained employee of the month and supervisor of the month twice in recognition in exceeding production goals. operation supervisor / corporate trainer. Managed 47 retail employees and 2 lead personnel. Supervised, and trained a 20 person operations staff in the identification of customer requirements and oversaw the development of appropriate work processes to meet customer needs. Logistics Supervisor Job Description, Duties, and Responsibilities. Aided AGM with our yearly internal audit to ensure all policies and rules are being enforced and used on a daily basis, which resulted in an almost 4% increase over last year's audit. The new process has been implemented in facilities nationwide. Managed day to day operations of an "in-house" equipment management program for a 120 bed hospital. I supervise the daily operations of the deposit group at [company name]. Operations Supervisor Supervised picking, order management, LTL Shipping, will call, and air traffic control operations. 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